Automated dispatch for a home services company in Austin

The office assigned every job over the phone. Technicians waited for instructions, customers had no idea when anyone would arrive, and the office spent the whole day on the phone coordinating.

We automated dispatch. New jobs are matched to the nearest available technician, the job appears on the technician's phone, and the customer gets an ETA text without anyone in the office making a call.

1. 01A service request comes in by phone, web or WhatsApp
2. 02It is matched to the nearest available technician
3. 03The job appears on the technician's phone with the address, customer details and notes
4. 04The customer gets a text with the ETA
5. 05When the job is done, the technician closes it out from the phone
6. 06The invoice goes out automatically

• The crew completes more jobs per route with the same number of technicians.
• Every customer gets an ETA text, so the office takes far fewer 'where are you?' calls.

• Business process automation